1. Digital Product Nature
All products sold through our website are digital software products and/or online services. Because digital products cannot be “returned” physically, refunds are handled according to the terms below.
2. Refund Eligibility
You may request a refund under the following conditions:
- The software does not function as described.
- You experience technical issues that our support team cannot resolve.
- You were charged incorrectly or multiple times.
- The refund request is made within 30 days of purchase.
To request a refund, contact us at:
Email: info@software-sphere.net
Please include:
- Your order number
- Purchase email address
- Description of the issue
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Failure to read product requirements or compatibility details
- Partial use of subscription periods
- Violation of our Terms of Service
- Purchases made through third-party marketplaces (subject to their policies)
4. Subscription Services
For subscription-based services:
- You may cancel your subscription at any time.
- Cancellation prevents future billing.
- No refunds are provided for unused portions of the billing cycle unless required by law.
5. Free Trials
If a free trial is offered:
- Users may cancel before the trial ends to avoid charges.
- Once billing occurs, standard refund rules apply.
6. Chargebacks
If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or terminate your account while the dispute is being reviewed.
7. Processing Time
Approved refunds are typically processed within 5–10 business days to the original payment method.
8. Contact Us
If you have questions about this Refund Policy, contact us at:
Company Name: Software Sphere Pty Ltd
Email: info@software-sphere.net
Website: www.software-sphere.net